The Government Huddle with Brian Chidester

146: The One with the State of Indiana CX Chief

Justin Davis, Associate Chief of Customer Experience at State of Indiana Department of Workforce Development (DWD) joins the show to discuss how artificial intelligence is changing how the agency is supporting the state’s resident experience and service delivery. We also talk about his approach to effectively drive programmatic change within an organization and what it will take to deliver predictive digital experiences to all citizens.

145: The One with the Former State of Maryland CIO

Michael Leahy, former Secretary of the Department of Information Technology and Chief Information Officer for the State of Maryland joins the show to discuss the key principles of his verifiable government framework. We also talk about his IT governance approach while he served as the State of Maryland CIO and his advice to organizations looking to avoid vendor lock-in and manage costs effectively.

144: The One with the Former 18F National Security Leader

Brian Fox, Senior Director of Strategic Partnerships at Omni Federal and the Former Director of the National Security and Intelligence Portfolio at 18F joins the show and we dive into some of the pockets of innovation happening in government and why it has exploded the way that it has in recent years. We also talk about the work he is doing at Omni Federal, how his experience in government has shaped his approach in the private sector, and how the book “[RE]coding America” has helped shape his views on government innovation.

143: The One with the Royal Commission for AlUla Digital Leader

Lawrence Eta, Vice President, Digital and Analytics for the Royal Commission for AlUla & Author of “Bridging Worlds: A Journey of Technology, Leadership, and Public Service” joins the show to discuss how his personal and professional journey influenced his new book. We also talk about his strategy to align to Saudi Arabia’s Vision 2030, his thoughts on how technology will be most impactful in government and in society at large, and how he would approach building a digitally-focused city from the ground up.

142: The One with the UKG Public Sector Senior Fellow

Bob Lavigna, Senior Fellow, UKG Public Sector and the Founding Director, for the Institute for Public Sector Employee Engagement joins the show as we celebrate Public Service Recognition Week and we reflect on the importance of employee engagement. We also talk about the 2024 human capital management “megatrends” that government should be focused on which are redefining the employee/employer relationship. Finally we delve into the impending environmental, social and governance “gut check” which is intensifying political culture wars and are putting organizations’ initiatives, especially DEI&B, under a microscope.

141: The One with the Estonia Chief Data Officer

Ott Velsberg, Global AI Thought Leader and Chief Data Officer of the Government of Estonian joins the show to discuss Estonia’s new AI and data strategy which is built on three main pillars: a data-driven economy and society, an AI-driven government and society and trustworthy, human-centric AI and data governance. We also talk about the country’s approach to digital citizen experience and why Estonia has gained a reputation as a trendsetter in AI around the world.

140: The One with the GSA TTS Data & Analytics Chief

Mark Wheeler, Director with the General Services Administration’s Technology Transformation Services (TTS), Centers for Excellence in Data & Analytics & former CIO for the City of Philadelphia joins the show to discuss the role data is playing across government, especially in the proliferation of AI technology.  We also discuss the learnings he brought as an urban planner to his role for the City of Philadelphia, then ultimately to his position at GSA and his thoughts on the future of what smart cities will be able to deliver for their residents.

139: The One with the Appian Global Public Sector VP

Jason Adolf, Vice President - Global Public Sector Vertical at Appian Corporation joins the show to discuss the current landscape for low-code platforms in federal, state and local government agencies. We also discuss the renewed emphasis on the  “citizen developer” movement and why CIO’s are finding value in the democratization of application development. Future trends are also discussed as we look 18-24 months into the future of this market.

138: The One with the Former U.S. Veterans Affairs CTO

Marina Nitze, the former Chief Technology Officer of the U.S. Department of Veterans Affairs and the author of the book “Hack Your Bureaucracy: Get Things Done No Matter What Your Role on Any Team” joins the show to discuss some key takeaways people should know to help them navigate their organization in a more efficient way. We also talk about how she got started at the Department of Veterans Affairs, how to gain momentum in a program to increase adoption, and how you can become the ”queen on the chess board.”

137: The One with the Former Secret Service Fraud Expert

Matt O'Neill, former Secret Service Deputy Special Agent in Charge of Cyber and one of the most decorated Agents in the history of the law enforcement branch joins the show to discuss the latest trends he sees across the government fraud landscape and how he sees AI changing the game. We also hear some stories about how he lured fraud criminals to the United States to be prosecuted and he shares some thoughts on how governments can position themselves into a more offensive posture in the fight against identity fraud.