The Government Huddle with Brian Chidester

The One with the Veteran’s Affairs CX Chief

May 14, 2021

Dr. Lynda Davis, former Chief Experience Officer for the Department of Veteran’s Affairs joins the show to discuss some of her strategies and priorities as she rolled out CX programs for her stakeholders. We also discuss how the CX landscape is shifting, some of her predictions moving forward, and how the pandemic drove a focus on digital equity in her department.

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