The Government Huddle Podcast, hosted by Brian Chidester, is a thought leadership platform dedicated to exploring the intersection of technology, innovation, and government. Through engaging conversations with industry experts, public sector leaders, and policymakers, the podcast delves into topics like digital transformation, IT modernization, citizen experience, cybersecurity, and emerging technologies shaping the future of government. It offers listeners valuable insights into the challenges and opportunities governments face in an increasingly digital world, making it a go-to resource for professionals looking to stay informed about trends impacting the public sector.
Episodes
Thursday Jun 02, 2022
Thursday Jun 02, 2022
Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered design, and the legacy she hopes to leave on CX with this book.
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