The Government Huddle Podcast, hosted by Brian Chidester, is a thought leadership platform dedicated to exploring the intersection of technology, innovation, and government. Through engaging conversations with industry experts, public sector leaders, and policymakers, the podcast delves into topics like digital transformation, IT modernization, citizen experience, cybersecurity, and emerging technologies shaping the future of government. It offers listeners valuable insights into the challenges and opportunities governments face in an increasingly digital world, making it a go-to resource for professionals looking to stay informed about trends impacting the public sector.
Episodes
Monday Nov 27, 2023
Monday Nov 27, 2023
Charlotte S. Lee, the Industry Advisory Chair for Customer Experience at ACT-IAC and Strategic Lead for CX & Innovation at Granicus joins the show to discuss what type of mindshare she believes there is in government around CX and the growth that was catalyzed by the executive order around experience. We also talk about where the CX executive order fell short, some predictions for 2024 around experiences in government and tips for government leaders on how they can improve the service delivery today.
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