Welcome to The Government Huddle with Brian Chidester, powered by GovExec. My entire career has been dedicated to marketing in the government space. And in the beginning, I never cared about the WHY. I was completely focused on the HOW. It was all about the tactics, the analytics, the ROI… rinse and repeat. Then I decided, I wanted to understand these programs and technologies the same way our customers do. It opened up a whole new world for me. And that is what this show is about – “Aligning the WHY with the HOW” …taking a deep dive on current trends, making bold, educated predictions about the market, learning from expert guests and discovering innovative concepts on how to respond to all of this. So join us as we talk about all the things government marketers need to know about today, tomorrow and beyond.
Episodes
Friday Jun 25, 2021
The One with the City of Buffalo CSO
Friday Jun 25, 2021
Friday Jun 25, 2021
Oswaldo Mestre Jr., Chief Service Officer for the City of Buffalo, NY joins the show to discuss how the pandemic impacted citizen service delivery in the new normal. We also explore how he is looking to prioritize resilience as he builds out his future CX strategies, what collaboration looks like with his CIO and CTO at City Hall, and how data is playing a pivotal role in bringing inclusion and digital equity to the citizens of Buffalo.
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