The Government Huddle with Brian Chidester

167: The One with the IRS Deputy Chief Experience Officer

Courtney Kay-Decker, Deputy Chief Experience Officer at the Internal Revenue Service joins the show to discuss some of the biggest barriers to modernizing the IRS’s digital experience, and how is the organization is working to overcome them. We also talk about how the IRS defines success when it comes to modernizing its digital experiences for citizens and the role personalization plays in the IRS's digital engagement strategy.

Breaking the Huddle: How to Support Government Innovation at the at the Pace of Need®

Dr. Joseph Norton, Chief Technology Office at LMI joins Breaking the Huddle to discuss how his organization is aligning Research and Development capabilities to support government at the Pace of Need®. We also talk about why platform approaches are driving the most scalable impact and why innovation partnerships with the private sector is the future of public sector modernization.

166: The One with the Executive Wellness Strategist

Karina Landing RN, MS, NI-BC, CPHIMS, a healthcare IT leader and Executive Wellness Strategist joins the show to help listeners kickoff the 2025 with an intentional focus on your overall health and wellness. We dive into several topic including why it is so important to treat the cause and not the symptom, how you can take an active role in your health journey PLUS she shares some success stories of clients who have undergone their own transformation.

165: The One with the Government Mobility Leaders

Rocky Thurston, Chief Executive Officer and DJ Oreb, President of the Managed Mobility Practice at DMI join the show to discuss where we are from a mobile evolution in government and what benefits can come from further investment in this strategy. We also talk about how emerging technologies like 5G, IoT, and augmented reality are changing the landscape of mobile citizen engagement and what advice they have for leaders looking to deploy mobile technologies in their organization.

Breaking the Huddle: How Will GenAI Drive Efficiencies in the New Administation?

Matthew Finney, Vice President of Generative AI at LMI joins Breaking the Huddle to discuss how generative AI will drive efficiencies in the Federal government. We also discuss specific use cases for the technology and ways that DOGE but be using GenAI to isolate potential streamlining.

164: The One with the Lookout Public Sector CTO

James Coyle, the Chief Technology Officer for Public Sector at Lookout joins the show to share some of the biggest trends he is seeing in cybersecurity and some predictions for 2025. We also discuss the evolution of the zero trust architecture being deployed and how that has impacted the overall security posture of Federal agencies.

163: The One with the Former U.S. Department of Defense CHCO

Pat Tamburrino, Jr., Chief Administrative Officer at Noblereach Foundation and former Chief of Staff to the Office of the Under Secretary of Defense for Personnel and Readiness at United States Department of Defense joins the show to discuss what it takes to attract top talent into government roles in today’s environment. We also discuss the future of hybrid work in government and why the next generation in particular is poised to solve some of the most complex problems of our time.

Breaking the Huddle: How Can Agencies Remove Roadblocks to Innovation?

Jordan Hefferan, Principal at LMI joins Breaking the Huddle to help us understand ways for organizations to remove the roadblocks that inhibit innovation and how LMI Forge is supporting this process for some of the most complex problems in government. PLUS, he tells us the one thing agencies can be doing today that will spark innovation within their teams.

162: The One with the Qualtrics CX Leaders

Jordan See, Head of Government Relations & Emilee Lehenbauer, VP of the Federal Civilian Business at Qualtrics Federal join the show to discuss the state of CX in the Federal government and deep dive into the impact that the impending Government Services Delivery Improvement Act will have on agencies. We also talk about how this guidance builds on previous legislation and how it will help improve the reporting on progress that was evident in the recent U.S. GAO report.

161: The One about Military Values in Government Contracting

Matthew Thompson, Former Army Ranger and the Chief Revenue Officer at Socure joins the show for a special Veteran’s Day episode to discuss the importance of weaving military values into the culture of an organization. He also shares some stories from his time serving and what these values have done for him over his life and career.